I looked at this purse for many days. It’s not cheap - $275 by an unknown brand is a big leap. This brand tears apart other brands and make comments when the brand doesn’t use top notch materials. I’ve purchased 2 leather belts from them as well as a leather phone holder from them. The 2nd belt actually came to me with the color and the embossing on the WRONG side of the belt. They remedied the problem after I submitted many pictures.
This backpack does NOT mention that it uses a vinyl backing on the backpack straps. NO WHERE on the product page does it mention anything other than calfskin/nubuck leather. I just couldn’t justify the price for a high price point item with subpar materials. Being the second strike with this company, I contacted them and informed them that I was misled by their website advertising on this purse. They took no responsibility. Since it was over $100, I was given two of two crappy options. 1. Use a prepaid label by then and get a merchandise CREDIT for their store. 2. Return it at MY COST and receive a full refund.
I explained that I was misled and their customer service was terribly disappointing and refused to send a prepaid label. Now that I know that their manufacturing process and materials used are not consistent with their prices, I will never buy another item from this company ever again. I’ve already added it onto my social media because I feel that these issues, in these times where money is not easy to come by, we need to make sure that we are getting the best item possible for our hard earned money. I just bought a Rebecca Minkoff Julian backpack for nearly the same price and I AM GUARANTEED to receive a top notch manufactured product that ONLY has top grain leather used on the backpack. So do your homework and ask questions before buying ANYTHING! Use me as a reference for what not to do. I obviously chose to pay for the item to be returned because this company will not see another penny from me. This is unacceptable and their treatment of me is disgustingly unprofessional. They know that their website is misleading but they REALLY don’t care. My latest interactions about this backpack just solidified my beliefs. They talk a great game on YouTube but fail to follow through with their own products. For $275 and to have a vinyl underside on both straps… that is ABSOLUTELY MISLEADING, GREEDY AND RIDICULOUS. If it were to be under $100, maybe I could see using another material (but they do still need to make sure it’s written in the specs on the item!). $275? NO!!! Absolutely unacceptable. Sent back at my expense yesterday. Waiting for them to receive it tomorrow and then we’ll see how long it takes them to give me my entire money back.
See pics: do YOU see ANY mention of a vinyl mesh material on the underside of both straps?? Yeah, me neither. That’s because it’s not there and yet I still had to pay to return the purse. Illegal? Quite possibly! Buyer beware. Especially here.